FAQs

SIZING DETAILS

When ordering a bracelet, it is recommended that you measure your wrist prior to ordering.

If an item states that it can be made to order or customized, then we can accept a custom order and make it to your size. To determine your size, measure your wrist snugly below the wrist bone and include it in the notes section of your order. If you do not have measuring tape you can use a ribbon or a strip of paper and measure it against a ruler.

Most bracelets are made between 7" and 8" depending on the style.

When ordering, you want to select a size that is between 3/4-1" larger than your measurement.

CUSTOM JEWELRY AND PERSONALIZED ORDERS

If an item states that it can be made to order or customized, then we can accept a custom jewelry order.

If you have a custom design you would like for us to create then please contact us at sales@shopsimplysofia.com and we will do our best to make your vision come to life.

We do offer precious metal (14k gold, .925 silver and .925 silver gold filled or gold plated) spacers and beads. If you desire a custom jewelry design that will last a lifetime, please contact us and we can make specific designs using precious metals.

Our higher-end designs will always specify the use of precious metals.

CARE INSTRUCTIONS

Please visit the Jewelry Care page under the Customer Care tab of our main menu for detailed care instructions.  

PROCESSING TIME

The time needed to prepare an order for shipping varies. For details, see individual items or inquire by sending us a message or contacting us by phone or email.  

CUSTOMS AND IMPORT TAXES 

Buyers are responsible for any customs and import taxes that may apply. Simply Sofia, LLC is not responsible for delays due to customs.

RETURNS & EXCHANGED

Please visit the Return Policy page under the Customer Care tab of our main menu for details on our return policy. 

QUESTIONS ABOUT YOUR ORDER?

Please contact us at Sales@ShopSimplySofia.com if you have any problems with your order. You may also call or message us using the tab on the bottom right of this page.